Conversational Insights

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Total Calls

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Avg. Call Duration

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Total Cost

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CTA Conversion (if offered)

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Scales (Avg, 1–10)

Activity by Day

Activity by Hour (CET/CEST)

Conversions & Flags

CTA Conversion

Accepted

Not accepted

Resolution Status

Resolved

Unresolved

Toxicity

Yes

No

Unknown

Discount Offered

Yes

No

Unknown

Further Insights

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Single Calls (Filter & Detail)

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Date	Time (CET/CEST)	Caller	Duration	Cost (€)	Outcome	CTA Offered	CTA Accepted	Resolved	Toxicity

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Notes

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